Return & Exchange Policy
At asteriahair.com, your satisfaction is our top priority.
Please thoroughly review all specifications displayed on our product detail pages. Should you have any inquiries prior to purchase, please email service@asteriahair.com. Our representatives will provide clarifications for you and help you avoid inconveniences and scheduling disruptions caused by returns or exchanges.
Exchanged replacement goods shall no longer be subject to this return and exchange policy.
We facilitate returns and exchanges for eligible merchandise within 30 calendar days upon receipt, provided items remain unopened, unused, un‑altered and keep all original tags and packaging intact. If you are dissatisfied with your purchase or encounter product‑related issues after receiving your order, please email service@asteriahair.com to initiate a return or exchange request first. Unauthorized returns without prior customer‑support approval will not be accepted. Thank you for your understanding.
Please thoroughly review all specifications displayed on our product detail pages. Should you have any inquiries prior to purchase, please email service@asteriahair.com. Our representatives will provide clarifications for you and help you avoid inconveniences and scheduling disruptions caused by returns or exchanges.
Exchanged replacement goods shall no longer be subject to this return and exchange policy.
We facilitate returns and exchanges for eligible merchandise within 30 calendar days upon receipt, provided items remain unopened, unused, un‑altered and keep all original tags and packaging intact. If you are dissatisfied with your purchase or encounter product‑related issues after receiving your order, please email service@asteriahair.com to initiate a return or exchange request first. Unauthorized returns without prior customer‑support approval will not be accepted. Thank you for your understanding.
30‑DAYS RETURN & EXCHANGE POLICY
| Reasons | Return Accepted |
Buyer Pay The Shipping Cost |
Seller Pay The Shipping Cost |
Buyer Provide Photos/Videos |
Exchange Available |
Contact Period |
|---|---|---|---|---|---|---|
| Dislike / Unsuitable |
|
|
|
|
Within 30 calendar days after receipt |
|
| Customer‑requested change or hairstyle / color / density |
|
|
|
|
Within 30 calendar days after receipt |
|
| Wrong‑item delivery |
|
|
|
|
Within 30 calendar days after receipt |
|
| Damaged or defective‑on‑arrival / Quality Problem |
|
|
|
|
Within 30 calendar days after receipt |
|
| Damage caused by improper customer use & maintenance |
|
Within 30 calendar days after receipt |
(Note: Flash‑sale and limited‑edition items are non‑returnable and non‑exchangeable.)
Key Terms
Returns sent without prior authorization from our support team are not guaranteed for refund processing.
US customers:
please ship returns via USPS and submit your return tracking number to service@asteriahair.com. Refunds will be rejected in the absence of valid tracking information or if returned goods do not match. For in‑person drop‑offs, please contact us in advance to confirm warehouse opening hours.
Non‑US customers:
return‑shipping fees are at your own expense. Only registered mail with valid tracking is accepted. Please select your shipping method carefully and pay attention to the declared value. Any customs duties incurred shall be the customer’s obligation, and freight collect shipments will not be accepted.Do not ship returns to the sender address printed on your package. Please obtain our official return address from our support team.
Refunds are processed 1‑2 business days after warehouse inspection via your original payment method. PayPal balance refunds are instantaneous; Refund timelines for card payments depend on bank‑processing schedules. Email: service@asteriahair.com
(Response guaranteed within 24 working hours) Disclaimer：Asteria Hair shall not be liable for any damages or issues arising after customer use. Such issues include but are not limited to hair dyeing, over‑bleached knots, excessive heat exposure, high‑temperature water, the use of harsh products, and improper maintenance. Asteria has a professional hairstylist team that can assist with resolvable issues, though certain service fees may apply. Thank you for your cooperation.
please ship returns via USPS and submit your return tracking number to service@asteriahair.com. Refunds will be rejected in the absence of valid tracking information or if returned goods do not match. For in‑person drop‑offs, please contact us in advance to confirm warehouse opening hours.
Non‑US customers:
return‑shipping fees are at your own expense. Only registered mail with valid tracking is accepted. Please select your shipping method carefully and pay attention to the declared value. Any customs duties incurred shall be the customer’s obligation, and freight collect shipments will not be accepted.Do not ship returns to the sender address printed on your package. Please obtain our official return address from our support team.
Refunds are processed 1‑2 business days after warehouse inspection via your original payment method. PayPal balance refunds are instantaneous; Refund timelines for card payments depend on bank‑processing schedules. Email: service@asteriahair.com
(Response guaranteed within 24 working hours) Disclaimer：Asteria Hair shall not be liable for any damages or issues arising after customer use. Such issues include but are not limited to hair dyeing, over‑bleached knots, excessive heat exposure, high‑temperature water, the use of harsh products, and improper maintenance. Asteria has a professional hairstylist team that can assist with resolvable issues, though certain service fees may apply. Thank you for your cooperation.
